Patient satisfaction from clinic

Elbow Hand & Wrist Clinical Governance Meeting

Patient Satisfaction Data

Monday 13th November 2023

  

  

  

  

  

  

  

  

Any comments about how this clinic could improve their services?

Positive:

• The clinic was brilliant such an impressive service. The consultant introduced himself and communicated very effectively.
• I raised an initial concern via email, which I have found to be an invaluable and excellent way to contact the surgery.
• Nothing, we are so very lucky to have you. Big thank you to you all!

Negative/Suggestions:

• An x-ray appointment was confused and I had to come back later

Any comments about how the consultant could improve?

Positive:          

• Keep doing what you are doing now.
• N/a
• My appointment was cancelled then rescheduled for a week earlier. You can't improve on that.
• Nothing, thank you,

Any other comments:

Positive:          

• Great efficient service from start to finish         

Negative/suggestions:

• The practice website is not intuitive and poorly designed. It is difficult to navigate through and not efficiently signposted.